Ticket your events with extreme confidence.

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Hero Banner - FAQs

I am an event organizer or a venue manager

I am a ticket buying customer

How do I set up my event?

Please connect with us. Send us an email to so that we can set up a call and walk you through the process.

Can I host a free event?

Yes you can. Please write to us at so that we can set up a call and walk you through the process.

What type/s of event can you handle?

Our platform can handle anything from an unreserved / open seating single event to large venues with reserved seating tournament or multi-day events. These include large festivals, sporting events, concerts, theater/play, etc.

Is there a restriction on the number of attendees for my event?

Your venue capacity determines how many tickets you can sell. You can set up the venue in our system per your configuration and then customize it for your event.

How do I set ticket types and prices for my event?

During the event creation process, you can set ticket categories and prices. Consider factors like early bird pricing, VIP options, and promotional discounts to attract a diverse audience.

Can I customize the look and feel of my event page?

Yes, you have the flexibility to customize event pages. Add your branding, event details, images, and promotional content to create a visually appealing and informative page.

Do I have the flexibility of what ticket type to use - physical / e-ticket, etc?

Yes, you can define your ticket type and set up the process. We are able to set up design templates for your tickets as well. 

Are there tools to track ticket sales and attendee data?

Absolutely! Your dashboard provides real-time insights into ticket sales, attendee demographics, and revenue. Use these analytics to refine your marketing strategy and enhance future events.

How do I handle refunds or exchanges for ticket buyers?

Refund and exchange policies are customizable. Set clear policies during event creation, and the platform will automatically manage refund requests based on your specified terms.

Can I offer promotional discounts for my event?

Yes, you can create promotional codes, early bird discounts, or bulk purchase discounts to incentivize ticket sales. These features are available during the event creation process.

Does your platform provide a box-office solution?

Our solution enable sales from all channels, be it online, mobile, box-office and retail. All sales are tracked in real-time and deplete from the central inventory. Our box office solution enables printing of the tickets to the ticket printer of your choice.

Is there customer support available for organizers?

Yes, our customer support team is dedicated to assisting organizers. Contact us for guidance on event setup, technical issues, or any other inquiries related to organizing events on the platform.

Do you provide scanning capabilities?

Absolutely. Our solution includes the ability to scan the barcodes of the tickets purchased to validate customers at entry. Our proprietary scanning app enables scanning of mobile and printed tickets.

Does your solution enable integration with our existing turnstiles?

Yes. We have the ability to integrate with your existing access systems. We will need some technical details and documentation which we can discuss with your team and then do the integration.

How do I create an account?

You can create an account by clicking on Sign in in the upper right hand corner of the website and scroll down to where it says "Don't have an account? Sign up" and then click on Sign up to create your account. 

You can also sign up during the booking/buying process. Once you click on Continue/Go to checkout from your cart summary page, you will be prompted to log in. If you don't have an account then please scroll down in the same window, and click on Sign up.

You can use one of the followings ways to sign up:

  1. Using your email: Please enter the information requested. When using an email, we will send you an email verification link to the email used. Please complete the verification to complete your account creation. In case you do not see the verification email in your inbox, please check your spam/junk folder or any of the other email tabs such as Promotions, Forums etc that certain email providers auto-classify emails into. Please move the email to your inbox and click on the link to verify your email.
  2. Using your existing Google/Gmail login - you will need to enter your existing Gmail ID and Gmail password here once you click on this option. Google will authenticate you and your account on Zoonga will be created

In case none of the options work, please clear all cookies and browser history to try again or use the browser in incognito mode.

Please note that whatever process you use to sign-up will then need to be used to sign/log in.

I am unable to login.

If you have created an account with us, you will be able to reset your password to regain access to your account. Please see the FAQ on password reset on how to do so. If you haven't yet created an account, please see the FAQ on how to create an account.

I have forgotten my password.

Click on Sign in on the upper right hand corner of the website, and then on Forgot Password? Enter the email address associated with your account. This is the email you used to sign up with or the email associated with your Google/Facebook login if you used that to sign up. 

The password reset link will then be sent to the same email. Please check your spam / junk folder or other tabs such as Promotion or Forum or Social in case you do not see the email in your inbox.

If you did not get an error message while submitting the email and did not receive the reset password email please write to us at with the details and we will help sort it out for you.

Please note that multiple sign in attempts with the wrong password or email will lock you out for sometime.

How do I book a ticket?

The steps are:

  1. Click on the event link provided to you, or go to the Zoonga homepage and search for the event in the Discover tab.
  2. If you are a new user to Zoonga, you can use the quick buy method to buy without creating an account. We recommend account creation as that enables you to retrieve your booking easily
  3. Click on the "Book now" button below the banner image on the event/experience page and follow the steps.
  4. On successful completion of your booking, you will be redirected to a confirmation page. The confirmation is emailed to the email address used for signing in and is also available in "Account" (upper right hand corner of the website - visible when you are signed in) under My Events

Can I share / gift my ticket to someone else?

A ticket cannot be shared by more than one person. You can certainly gift the ticket to a friend.

I have booked but have not received the email.

Please check your spam/bulk folder, as well as all other folders/tabs in your email such as marketing, promotions etc. If you are unable to find the email, please check your payment method to confirm that you have indeed been charged. If you have created an account on Zoonga you will be able to login and check your purchase history there as well. 

In case you have checked all of the above, and you see a payment in your payment method used but still cannot find the confirmation email from Zoonga or the order isn’t in your purchase history in your account on our website, please write to with the following information:

  1. The name of the event you tried to book for
  2. Date the transaction was attempted
  3. Email address used for attempting the transaction
  4. The last 4 digits of the card number used
  5. Type of card used (debit/credit and whether it was a Amex/Master/Visa)

I do not see my ticket in the email.

If your payment has been successfully processed you will receive a purchase confirmation in the email address provided during the booking. If you do not see your purchase confirmation email, please check your spam/bulk folder and all other email tabs/folders.

Please note that a purchase confirmation email is not your ticket. Please check your booking confirmation email for the details associated with the type of ticket for the event booked.

Mobile/print-at-home tickets are sent to the email address used for the booking process if the event organizer is equipped with this facility. 

Are tickets refundable?

All tickets, once purchased, are non-refundable. The only exception to this is when the event organizer has canceled the event for an unforeseen circumstance and allows us to process the refunds. This is at the discretion of the event organizer.

I have a promo code. How do I use it?

Before using a promo code, please ensure the that you know the rules associated with it: such as which ticket category it is applicable for, if it is a one-time use only, and the % discount associated with it. Promo codes are also case sensitive and need to be entered exactly as given.

To redeem a promo code, select the ticket type that the promo code is valid for, and once you get to the payment page, click on the "Promo code" link, right above the "Confirm and pay" button and enter the code there and click on "Apply".

If the promo code is one that gives you a 100% discount, you will be redirected to the confirmation page and you will receive the booking confirmation email. If it is a partial discount, please confirm the net amount you need to pay, and if all ok, then enter the card details and complete the payment.

Is my card / payment information stored?

No, we do not store any card / payment information.

I got an error message after payment but also got charged.

This is most likely a temporary hold on the amount by your card issuing bank, in which case the amount will be credited back to your account automatically. If you do not see the credit after 3-5 business days of attempting the purchase, please send us an email to with the following information:

  1. The name of the event you tried to book for
  2. Date the transaction was attempted
  3. Email address used for attempting the transaction
  4. The last 4 digits of the card number used
  5. Type of card used (debit/credit and whether it was a Amex/Master/Visa)

Why am I getting a message saying I haven't entered my postal code?

Once your card number is entered in the card information field, a ZIP/Postal code area opens up to the right of the CVV in the same card information field. The ZIP/Postal code associated with your card will need to be entered there, and also in the address details on the right hand side of the payment page.